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How can confidentiality be maintained?
Training participants may be unwilling to give full and honest feedback if they feel that there may be a risk that the information they provide could be used against them in any way.
For this reason it is recommended that reports do not contain identifying information, and that evaluations aimed at learners (eg Participant Reaction and Job Impact evaluations) are not deployed using the Address Book method as this links the learner’s personal information (email address, name etc) with their response.
Instead evaluations should be deployed to learners using the ‘Email Link’ or ‘Web Page Link’ options. Also, learners should not be asked to enter information on evaluations which could identify them.
Where it is essential to link learners with their responses (eg if you ask learners to list future training requests) you may consider using a coded system, eg allocating a number to each learner, which only you are aware of.
It is important to ensure that learners are aware of any measures you have taken to ensure confidentiality; these can be described in the evaluation introduction email.
Please note that it is the responsibility of evaluators to ensure that learners and respondents are aware that they provide during the evaluation process will be stored online and may be used in reports.
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